How can we help?

Getting help in the Flare Cloud Accounting app


When logged into the Flare Cloud Accounting application at help is just click away.

Learn how to:

Search for help articles

To search help articles when logged into Flare Cloud Accounting, do the following:

  1. Click the help icon in Flare's top menu (1 below).

    Help icon

    The Help widget will open in the bottom corner of your screen as shown below.

    Help widget

  2. Enter a term in the search box (2 below) and click the Enter button on your keyboard, or click the magnifying glass icon. Top results will be displayed. Click the the title link of the article you'd like to view (3 below).

    Help widget

    The article will be displayed in the Help widget as shown below.

    Searching Help articles

  3. To view the article in its original form at the Flare Help and Support website, scroll to the bottom of the article and click "View original article" (4 below). The article will open in a new browser tab. To go back to search results, click the back button (5 below).

    View original article

Use contextual help

Regardless of where you are in the Flare application, you can get contextual help by doing the following:

  1. First, close the Help widget if it is open.
  2. Navigate to a section of the application. In the example below, we've clicked Sales > Estimates in Flare's main menu (1 below).

    Contextual help

  3. Click the Help icon in Flare's top menu (2 below).

    contextual help
  4. A list of top suggestions will be displayed. Click the relevant article (3 below) to view it in the Help widget. Most of the time, suggestions will be relevant to the area of Flare you are currently in. In this example, we are in Flare's Estimates module and contextual help displays articles related to estimates.

    Related articles in contextual help

Submit a support request from the Help widget

If you can't find what you are looking for and need some help, you can submit a support request to the Flare Help and Support team directly from the Help widget.

To submit a support request, do the following:

  1. Click the Help icon in Flare's top menu to open the Help widget.

    Open the Help Widget
  2. Click "Leave us a message" (2 below).

    Send a support request

  3. Enter your name and email address (preferably the email address you use to log in to your Flare account), tell us how we can help you, and click Send.
    We try to respond within 48 hours of receiving the request.

      Currently, Flare provides "open support" meaning you don't have to create a support account to submit a support request. Though by creating an account, you can track all of your request tickets in one place. To create an account, register at

Learn more

Have more questions? Submit a request